Help IBM Storage Support Help You

I had a client recently ask me what was the most effective thing his company could do to get me the data that would be the most helpful in troubleshooting problems in his solution. This was after we were unable to provide a definitive root cause to a problem that occurred intermittently in his solution. He had a fairly simple fabric that consisted of two 96-port switches, a few IBM Storage Systems and 30 or so hosts. His problem was an issue with performance on the hosts. At the time the best I was able to tell him was data indicated a slight correlation between host read activity and a performance problem but I was not able to confirm anything with certainty. My answer was simple: configure better event detection and system logging. This is something I teach as a best-practice at IBM Technical University. I also suggested that his company install at least the free vers...